Privacy Policy

Last Updated: 05/27/2025

At Royal Exchange Bank, we are committed to protecting your privacy and ensuring the security of your personal and financial information. This Privacy Policy explains how we collect, use, share, and protect your data when you use our services, website, or mobile application. By banking with us, you trust us with your information, and we take that responsibility seriously.

Information We Collect

We may collect the following types of information to provide and improve our services:

• Personal Information: Name, address, date of birth, contact details, government-issued identification, and financial information.

• Transaction Data: Details about payments, transfers, currency exchanges, and other transactions you conduct through our services.

• Technical Information: IP address, device type, browser information, and usage data collected through cookies and similar technologies.

• Communications: Records of correspondence when you contact our customer support team or respond to surveys.

How We Use Your Information

We use your information for the following purposes:

• To provide, maintain, and improve our banking and financial services.

• To verify your identity and prevent fraudulent activity.

• To process transactions and send related notifications.

• To communicate with you about updates, offers, and important account-related information.

• To comply with legal and regulatory requirements.

How We Share Your Information

We do not sell your personal information. We may share your data only in the following circumstances:

• With trusted third-party service providers who assist us in delivering our services (e.g., payment processors, cloud storage providers).

• To comply with legal obligations, regulatory requirements, or court orders.

• To protect the rights, property, or safety of Royal Exchange Bank, our customers, or the public.

• With your explicit consent.

Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of sensitive data both in transit and at rest.

• Regular security assessments and updates to our systems.

• Strict access controls to ensure only authorized personnel can access your data.

Your Rights

Depending on your location, you may have the right to:

• Access, update, or delete your personal information.

• Object to or restrict certain types of data processing.

• Receive a copy of your data in a portable format.

• Withdraw consent where previously granted.

To exercise any of these rights, please contact us using the details provided in the Contact Us section.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze trends, and personalize content. You can manage your cookie preferences through your browser settings.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes through email or a notice on our website.